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Contact Us

Get in touch with the BurnBox team for support, questions, or feedback.

General Support

For general questions, technical support, or account assistance.

support@burnbox.io

Security Issues

Report security vulnerabilities or concerns about our service.

security@burnbox.io

Privacy Questions

Questions about our privacy policy, data handling, or GDPR requests.

privacy@burnbox.io

Abuse Reports

Report misuse of our service or content that violates our terms.

abuse@burnbox.io

Response Times

  • General Support: We aim to respond within 24 hours
  • Security Issues: We respond to security reports within 4 hours
  • Privacy Questions: GDPR and privacy requests handled within 72 hours
  • Abuse Reports: We investigate and respond within 12 hours

Before You Contact Us

To help us assist you faster, please check our resources first:

Common Questions

  • • How do I upload files?
  • • Why was my file deleted?
  • • How long do files stay available?
  • • Is my data secure?

Helpful Pages

Security Disclosure

We take security seriously. If you discover a security vulnerability, please:

  • Email us at security@burnbox.io
  • Include detailed steps to reproduce the issue
  • Allow us 90 days to address the vulnerability before public disclosure
  • We will acknowledge receipt within 4 hours and provide regular updates

We appreciate responsible disclosure and may offer recognition for valid security reports.

Business Inquiries

For partnerships, enterprise solutions, or business development opportunities:

business@burnbox.io

We're Here to Help

Our team is committed to providing excellent support and ensuring your experience with BurnBox is secure and reliable. Don't hesitate to reach out with any questions or concerns.